Shipping policy

1. Processing Time 
As each item is uniquely handcrafted [or made-to-order], please allow 3-7 business days for us to prepare your order for shipment. We appreciate your patience as we ensure every detail of your piece is perfect.
2. Shipping Estimates 
We offer international shipping to our community worldwide. Our current estimated delivery time is:
• United States & Europe: 7 - 15 business days.
• Other Regions: 10 - 20 business days.
Please note: These are estimated timeframes. While we do our best to meet these estimates, actual delivery times may vary due to customs processing or carrier delays.
3. Tracking Your Order
Once your package is dispatched, you will receive a shipping confirmation email containing your tracking number. You can track your unique piece every step of the way via our website or the carrier's portal.
4. Customs, Duties & Taxes 
Freebird is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
5. Lost or Damaged Packages 
If your order arrives damaged, please take photos of the packaging and the item immediately and contact us via support@freebirdworld.com within 48 hours.
While we are not responsible for packages stolen after a confirmed delivery, we will do our best to assist you in locating a lost-in-transit package.